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Shipping, Returns & Warranty Policy Shipping, Returns & Warranty Policy

Shipping
We ship using Canada Postal Service (for most packages) or Fed-Ex & DHL depending on the size of the order. If you can not find a shipping rate to your area, please contact us for a quote.

Your order will be shipped as soon as possible. Most orders are shipped on the same or next business day. It is rare, but unavoidable delays may occur.

Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. If you send damaged items back to us you must get a RMA prior to shipping or you may not receive a refund or replacement.

Returns
FutureVision HID has a 30-day 100% money-back guarantee on unused merchandise from the day of shipping. All shipping charges are non-refundable.

If you would like to exchange or return an item, please contact us for an RMA#. Returns must be accompanied by a copy of the packing slip, without exception. Please mark Return and RMA# on the outside of packaging.

Send returns to the following address:
Total e-Digital
Box 84 GRP30 RR2
Ste. Anne, Manitoba, Canada
R5H 1R2
204-371-7311
sales@futurevisionhid.com

Warranty
FutureVision HID products are warranted against defects in material and workmanship for 18 months from the date of purchase. This warranty is offered exclusively to customers of FutureVision HID only.

This warranty is limited to repair or replacement upon return of the damaged item to us. We will repair or replace any component that proves to be defective in materials or workmanship.

This warranty does not cover damage due to abuse, mishandling or improper installation. Claims will be handled at our discretion.

Warranty claims must be accompanied by a copy of the packing slip. Also please contact us for an RMA# prior to returning item(s)

Send warranty items to the following address:
Total e-Digital
Box 84 GRP30 RR2
Ste. Anne, Manitoba, Canada
R5H 1R2
204-371-7311
sales@futurevisionhid.com
Last Updated: 3 Feb 2008 21:16:31 PST home  |  about  |  terms  |  contact
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